1. Information We Collect
We collect information you provide directly, such as:
- Name and phone number from order forms
- Email address from contact forms
- Messages and enquiries you submit
- Automatically collected information through cookies and analytics
2. How We Use Your Information
Your information is used to:
- Process and fulfil your orders
- Contact you regarding your order
- Respond to your enquiries and support requests
- Improve our services and website
- Comply with legal obligations
3. Legal Basis for Processing (GDPR)
Under GDPR Article 6, we process your data on the following bases:
- Consent: When you complete our order or contact form
- Contract Performance: To fulfil orders and provide services
- Legal Obligation: To comply with UK and EU laws
- Legitimate Interest: To improve our website and services
4. Data Sharing and Disclosure
We do not sell your personal data. We may share information with:
- Courier partners for delivery purposes
- Payment processors for transaction handling
- Legal authorities when required by law
5. International Data Transfers
If your data is transferred internationally, we ensure appropriate safeguards under GDPR Chapter V.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, typically:
- Order data: 7 years for accounting purposes
- Contact enquiries: 1 year
- Cookie data: As per cookie settings
7. Third-Party Services
We use the following third-party services:
- Google Analytics: Website usage analysis (_ga, _gid cookies)
- Google Ads Conversion Tracking: Campaign performance (_gcl_au, _gcl_aw cookies)
- Google Maps: Location display on our contact page
- Consent Mode v2: Privacy-respecting consent management
These services may process your data according to their own privacy policies.
8. Your Rights Under GDPR
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data (right to be forgotten)
- Restrict Processing: Limit how we use your data
- Portability: Receive your data in a portable format
- Object: Oppose processing for direct marketing
- Lodge a Complaint: Contact the ICO (Information Commissioner's Office)
9. Data Protection
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
10. Cookies
Please see our Cookie Policy for detailed information about cookies and how to manage your preferences.
11. Children's Privacy
Our products and services are not directed to individuals under 18. We do not knowingly collect personal data from children.
12. Updates to This Policy
We may update this privacy policy periodically. Changes will be posted on this page with an updated date.
13. Contact Us
For privacy-related questions or to exercise your rights, contact:
Floravivflush Ltd
87 Rosewood Avenue, London, SW6 2ND, United Kingdom
Email: info@floravivflush.world
Phone: +44 203 948 7562
14. Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO):
www.ico.org.uk